Shipping policy

At Jonathan Eckert, we are committed to delivering your orders quickly and reliably. Please review the information below to understand how we process and ship your orders.

1. General Shipping Information

We currently ship throughout the United Kingdom.

All orders are dispatched from our warehouse in the United Kingdom to ensure efficient and reliable delivery.

Shipping options and delivery times may vary depending on your location and order size.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding public holidays.

During busy periods or promotional events, processing times may be slightly extended. Customers will be informed if significant delays occur.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders with no minimum purchase required.

4. Estimated Delivery Times

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 2–5 business days (Monday to Friday)
Total Estimated Delivery Time: 4–8 business days

Order Cut-Off Time: 6:00 PM ((GMT+00:00) Greenwich Mean Time (London)
Time Zone: (GMT+00:00) Greenwich Mean Time (London)

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

5. Shipping Restrictions

We do not ship to PO Box addresses, APO/FPO/DPO addresses, or restricted areas.

Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures caused by incorrect address details.

6. Failed Delivery or Returned Packages

If a delivery attempt fails due to an incorrect address, absence at delivery, or refusal of the parcel, the order may be returned to our warehouse.

If this happens, we will contact you to arrange reshipment. Additional shipping costs may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible at support@jonathaneckert.com.

We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

8. Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time to reflect operational or legal changes. The latest version will always be available on this page.

Last updated: April 13, 2026

Contact Information

Store Name: Jonathan Eckert

Website: jonathaneckert.com

Company Name: Leata Liorkas

Company Number: 94736855

Company Address: Verdunplein 17, 5627SZ Eindhoven, Netherlands

Warehouse Address: 11 Woolmore St, London E14 6RN, UK

Phone: +44 118 230 9211

Email: support@jonathaneckert.com

Customer Service Hours:

Mon–Fri 09:00–17:00 (GMT+00:00) Greenwich Mean Time (London)
Sat–Sun 11:00–16:00 (GMT+00:00) Greenwich Mean Time (London)

We aim to respond to all questions and requests within 24 hours.