Return and Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, please contact our customer service at support@jonathaneckert.com to start your return process. Make sure to include your order number, which you received in your order confirmation email or on your invoice.

If your return request is approved, we will provide you with the return instructions and details on how and where to send your package. Items returned without prior approval will not be accepted.

If you have any questions regarding returns, you can contact us anytime at support@jonathaneckert.com.

Damages and Problems

Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong item, please contact us right away so we can evaluate the issue and resolve it as quickly as possible.

Exchanges

The fastest way to ensure you get the item you want is to return the original product. Once your return is accepted and processed, you can place a new order for the desired item.

Refunds

Once we receive your return package, we will inspect the item and process your refund within 7 business days. After the refund has been issued, it may take 3–5 business days for the amount to appear in your account, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@jonathaneckert.com

Please note: If your order is already in transit, refunds cannot be issued until the package has been delivered and returned to us.

Contact Information

Store Name: Jonathan Eckert

Website: jonathaneckert.com

Company Name: Leata Liorkas

Company Number: 94736855

Company Address: Verdunplein 17, 5627SZ Eindhoven, Netherlands

Warehouse Address: 11 Woolmore St, London E14 6RN, UK

Phone: +44 118 230 9211

Email: support@jonathaneckert.com

Customer Service Hours:

Mon–Fri 09:00–17:00 (GMT+00:00) Greenwich Mean Time (London)
Sat–Sun 11:00–16:00 (GMT+00:00) Greenwich Mean Time (London)

We aim to respond to all questions and requests within 24 hours.